SEAMEN'S BANK

Branch Manager II

Provincetown, MA
Full Time
Manager/Supervisor

For 175 years, Seamen’s Bank has been more than a bank. We have been a neighbor, a partner, and a steady hand through generations. We welcome community-focused candidates to join our team to continue building our future together. At this time, we are looking to strengthen our branch management team with an experienced Branch Manager II.

Summary

Oversee the efficient operation of a full-service branch. Lead, develop and motivate staff in the delivery of superior customer service and the promotion of positive community relations. Develop and implement strategies for deepening existing customer relationships and acquiring new business.

Essential Duties and Responsibilities include the following:

Business Development

· Conduct on-going business development activities focused on expanding existing customer relationships and engaging new prospects to acquire both personal and business-related banking relationships.

· Engage in networking activities and community events involving key centers of influence.

· Maintain awareness of competition in local marketplace to drive customer retention.

· Maintain awareness of deposit and loan growth.

· Be well versed in the Bank’s residential and commercial loan products; engage customers in dialogue regarding loan products and refer customers to loan officers.

· Monitor new customers and closed accounts for follow-up.

· Create an environment conducive to developing long lasting relationships with customers, business owners, and internal partners.

· Represent the Bank by active involvement in a local community organization and during Bank events.

· Develop and empower branch team to grow existing and new customer relationships.

Branch Operations and Staff Management

· Manage all aspects of branch operations, including staffing, workflow, internal controls, audits and quality standards.

· Maintain expert understanding of Bank’s consumer and business products and services.

· Provide regular coaching, development, and feedback to branch staff to ensure high quality service delivery.

· Instill high standards for professional conduct and promotion of positive community relations among staff.

· Lead branch team meetings.

· Maintain expert knowledge of Bank’s policy and procedures. Regularly communicate changes to branch staff and ensure staff understands and adheres to same.

· Ensure overall security guidelines are adhered to by all employees to ensure employee and customer safety.

· Ensure that all staff understand and comply with state and federal rules, regulations, and laws.

· Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures.

· Open accounts in a platform environment.

· Provide technical direction and judgment pertaining to daily work operation and problem resolution.

· Ensure the branch is opened and closed in compliance with procedures.

· Schedule branch personnel to ensure adequate staffing for maximum customer service and daily operational functions.

· Ensure the timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, and other duties as assigned in accordance with policy.

Qualifications and/or Educational Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Bachelor's degree from a four-year college or university; or five or more years related experience and/or training; or equivalent combination of education and experience

· Active NMLS highly preferred

· Excellent interpersonal, communication, and organizational and follow-up skills

· Strong supervisory/leadership skills

· Ability to explain procedures, to understand both verbal and written instructions

· Extensive knowledge of retail banking regulations and retail branch operations

· Possess a full range of knowledge of all banking products i.e., deposit products, loan products, internet services, merchant card services etc.

· Ability to read, analyze, and interpret business periodicals, develop and audit reports

· Requisite mathematical skills, communication skills (verbal and written), computer skills, reasoning ability, and problem-solving capabilities expected of a branch manager

· Exhibit a competent and confident manner aimed at offering assurance to customers and potential customers of Seamen’s commitment to our business community

Supervisory Responsibilities

Manages branch staff. Is responsible for the overall direction, coordination, and evaluation of unit. Directly supervises 4-7 team members. Carries out supervisory responsibilities in accordance with the Bank’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; performance; disciplinary action; addressing complaints and resolving problems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must have the ability to sit at a computer for long periods of time and be able to place and retrieve information in and from file cabinets. The Branch Manager II must also be able to stand and walk for long periods of time. Specific vision abilities required by this job may include close vision.

The employee must occasionally lift and/or move up to 25 pounds.

Pay: $79,988.00 - $97,426.00 per year

Seamen’s Bank is a Federal contractor and an Equal Opportunity Employer. Seamen’s Bank is collecting demographic data from applicants and employees to ensure nondiscrimination in all aspects of employment as well as for federal and/or state reporting purposes. In addition, we are subject to Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment protected veterans. In order to comply with these laws, Seamen’s Bank invites applicants to voluntarily self-identify their gender, race/ethnicity and protected veteran status. Seamen’s Bank does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, pregnancy, age, protected veteran status, non-disqualifying physical or mental disability, national origin, genetic information, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual.
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*