Floating Branch Manager
Various on the Outer Cape, MA
Full Time
Manager/Supervisor
Summary:
Expected to perform all duties of a permanent branch manager on a floating basis, overseeing the efficient operation of a full-service bank branch. Leads, develops and motivates staff in the delivery of superior customer service and the promotion of positive community relations. Develops and implements strategies for deepening existing customer relationships and acquiring new business.
Essential Duties and Responsibilities include the following:
Branch Operations and Staff Management
Because Seamen’s remains a relatively small Community Bank, it is expected that all employees will contribute above and beyond the duties that are listed in any “job description” or “posting." In addition to the duties listed above, all employees are expected to perform any function necessary within the scope of expertise and authority to provide the highest level of customer service and to increase the productivity of the Bank. It is expected that all employees will continually strive to improve, by educational resources made available, especially in regard to security and compliance procedures.
Qualifications and/or Educational Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Manages branch staff. Is responsible for the overall direction, coordination, and evaluation of the branch. Also directly supervises 1-3 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must have the ability to sit at a computer for long periods of time and be able to place and retrieve information in and from file cabinets. Specific vision abilities required by this job may include close vision. The employee must occasionally life and/or move up to 25 pounds.
Pay range: $79,020 - $90,000 annually
Expected to perform all duties of a permanent branch manager on a floating basis, overseeing the efficient operation of a full-service bank branch. Leads, develops and motivates staff in the delivery of superior customer service and the promotion of positive community relations. Develops and implements strategies for deepening existing customer relationships and acquiring new business.
Essential Duties and Responsibilities include the following:
Branch Operations and Staff Management
- The ability to travel to and cover any bank branch in case of absences, or for a potentially extended period.
- Manage all aspects of branch operations, including staffing, workflow, internal controls, audits and quality standards.
- May be responsible for ensuring the branch is opened and closed in compliance with procedures when covering a branch for an extended period.
- Maintain expert understanding of Bank’s consumer and business products and services, including digital banking and retail and commercial loan options.
- Be able to provide coaching, development, training and feedback to branch staff to ensure high quality service delivery.
- Instill high standards for professional conduct and promote positive community relations among staff.
- Maintain expert knowledge of the Bank’s policy and procedures. Regularly communicate changes to branch staff and ensure staff understand and adheres to same.
- Provide skills training and assist staff with problem-solving.
- Ensure overall security guidelines are adhered to by all employees to ensure employee and customer safety.
- Ensure that all staff understand and comply with state and federal rules, regulations, and laws.
- Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures.
- Open accounts in a branch platform environment.
- Provide technical direction and judgment pertaining to daily work operation and problem resolution.
- Schedule branch personnel to ensure adequate staffing for maximum customer service and daily operational functions.
- Ensure the timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, and other duties as assigned in accordance with policy.
- Attend internal and external training seminars as necessary to support professional growth.
- Flexibility at working weekends, with the understanding that additional availability may be necessary based on staffing needs.
- Project a consistently positive and courteous demeanor in interactions with colleagues and customers.
- Engage in activities and events that promote branch, bank, and community involvement.
- Maintain awareness of competition in local marketplace to drive customer retention.
- Maintain awareness of deposit and loan growth.
- Be well versed in the Bank’s residential and commercial loan products; engage customers in dialogue regarding loan products and refer customers to loan officers.
- Monitor new customers and closed accounts for follow-up.
- Create an environment conducive to developing long lasting relationships with customers, business owners, and internal partners.
- Develop and empower branch teams to grow existing and new customer relationships.
Because Seamen’s remains a relatively small Community Bank, it is expected that all employees will contribute above and beyond the duties that are listed in any “job description” or “posting." In addition to the duties listed above, all employees are expected to perform any function necessary within the scope of expertise and authority to provide the highest level of customer service and to increase the productivity of the Bank. It is expected that all employees will continually strive to improve, by educational resources made available, especially in regard to security and compliance procedures.
Qualifications and/or Educational Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree (B. A.) from four-year college or university; or five or more years related experience and/or training; or equivalent combination of education and experience
- Excellent interpersonal and communication skills
- Excellent organizational and follow-up skills
- Maintain consistent attendance and punctuality.
- Strong supervisory/leadership skills
- Ability to communicate with others with poise and confidence
- Ability to explain procedures, to understand both verbal and written instructions
- Ability to interact with others in a positive manner and act as a role model for staff in terms of professional conduct
- Ability to read, analyze, and interpret business periodicals, audit reports, and regulatory procedure manuals and statements.
- Ability to write reports, business correspondence, and policy manuals
- Requisite mathematical skills, communication skills (verbal and written), computer skills, reasoning ability, and problem-solving capabilities expected of a branch manager
- Exhibit a competent and confident manner aimed at offering assurance to customers and potential customers of Seamen’s commitment to our business community
Manages branch staff. Is responsible for the overall direction, coordination, and evaluation of the branch. Also directly supervises 1-3 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must have the ability to sit at a computer for long periods of time and be able to place and retrieve information in and from file cabinets. Specific vision abilities required by this job may include close vision. The employee must occasionally life and/or move up to 25 pounds.
Pay range: $79,020 - $90,000 annually
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